The Effect Of Service Quality And Facilities On Outpatient Patient Satisfaction At Merapi 1 Public Health Center, Lahat Regency

Abstract

This study aims to find out how the influence of service quality and facilities affects partially and simultaneously on outpatient satisfaction at the Merapi 1 Health Center, Lahat Regency. The sample in this study was 97 respondents. The sample extraction method used by the researcher is incidental sampling. This type of research is a quantitative research using multiple linear regression analysis techniques which is processed using the SPSS application and produces regression equations. Y-9.615 +0.633 X1 +0.141 X2 + The results in this study are: there is a significant influence between service quality on outpatient satisfaction at Merapi 1 Health Center Lahat Regency, there is a significant influence between facilities on outpatient satisfaction at Merapi 1 Health Center Lahat Regency. The F test showed that the quality of services and facilities had a simultaneous effect on outpatient satisfaction at the Merapi 1 Health Center, Lahat Regency.