Analysis of Public Service Information Systems in Improving the Quality of Public Services

Abstract

Public service is one of the primary functions of government in meeting the needs of the community. The quality of public service is an important measure in assessing the success of government administration because good service reflects responsive, transparent, accountable, and citizen-oriented governance. This study uses a qualitative approach with descriptive methods because it aims to analyze and describe in depth the village financial system and its role in improving the performance of village officials in preparing financial reports. Based on the results and discussion, it can be concluded that the public service information system plays a crucial role in improving the quality of public service. Information systems help improve information availability, ease of access, speed of service, transparency, accountability, and handling of public complaints