The Effect of Job Satisfaction, Leadership, and Training on the Work Quality of SPKT Members at Polres X

Abstract

The work quality of Integrated Police Service Center (SPKT) personnel is essential for consistent, professional, responsive, and accountable police services. This study examines the effects of job satisfaction, leadership, and training on the work quality of SPKT personnel at Polres X. A quantitative explanatory, cross-sectional design was employed. All 51 SPKT personnel were included through a census technique, while data were collected using a five-point Likert questionnaire and analyzed with SPSS version 29 through instrument testing, classical assumption testing, multiple linear regression, t-tests, F-tests, and the coefficient of determination. The findings show that job satisfaction has a positive but statistically insignificant effect on work quality (p=0.599), whereas leadership and training have positive and significant effects (both p=0.001). Simultaneously, the three predictors significantly affect work quality, with an Adjusted R² of 0.830. The results indicate that improving work quality should primarily emphasize effective leadership and systematic, continuous training while maintaining job satisfaction as an organizational support factor.