Analysis of Public Service Information System Website Development to Improve Access and Service Efficiency at Budi Gadai Indonesia Medan

Abstract

This research was conducted at Budi Gadai Indonesia Medan. The objective was to analyze the development of a public service information system website to improve access and efficiency of services for the wider community. The population consisted of 50 employees working at the company. Saturated sampling was used to obtain a sample size of 50 respondents. Data collection techniques included literature studies and surveys, while data analysis techniques included validity and reliability tests, presentation analysis, mean value calculations, and respondent response rate (TCR) analysis. The results of this study indicate that the quality of public services provided by Budi Gadai Indonesia Medan through its official website meets the required functionality standards. Furthermore, public satisfaction as users of public information services showed a positive response. Ease of access to information, clarity of navigation, and time efficiency were the main factors supporting user satisfaction. Thus, the Budi Gadai Indonesia Medan website is able to support more effective, transparent, and accessible public services.