The Effect Of Organizational Culture, Professionalism, And Motivation On Employee Performance “A Case Study Of Frontliners At Bank Bengkulu”
Abstract
This research was conducted considering the increasingly tight competition in the banking industry, so that understanding the factors that influence the performance of bank employees is very important to maintain customer loyalty to the bank and the influence of organizational culture, professionalism, and motivation on employee performance. This study aims to determine the influence of organizational culture, professionalism, and motivation on employee performance in customer service at Bank Bengkulu, both simultaneously and partially. The analysis methods used include validity test, reliability test, multiple linear regression, coefficient of determination, F test, and t test. Data collection was carried out through questionnaires. The sample in this study consisted of 100 customer service employees at Bank Bengkulu. Organizational culture, professionalism, and motivation have a significant simultaneous influence on employee performance in customer service at Bank Bengkulu, with a significance value of 0.001 <0.05. Organizational culture has a significant partial influence on employee performance in customer service at Bank Bengkulu, with a significance value of 0.007 <0.05. Professionalism has a significant partial influence on employee performance in Bank Bengkulu customer service, with a significance value of 0.003 < 0.05. Motivation has a significant partial influence on employee performance in Bank Bengkulu customer service, with a significance value of 0.001 < 0.05.Downloads
Copyright (c) 2026 Tika Harianti Jayamahesti, Anzori Anzori, Muhammad Rahman Febliansa
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in the EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis agrees to the following terms:
Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
Submission of a manuscript implies that the submitted work has not been published before (except as part of a thesis or report, or abstract); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors. If and when the manuscript is accepted for publication, the author(s) still hold the copyright and retain publishing rights without restrictions. For the new invention, authors are suggested to manage its patent before published. The license type is CC-BY-SA 4.0.
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
