KUALITAS KEHIDUPAN KERJA DAN ORIENTASI TIM TERHADAP SIKAP ALTRUISME: PERAN MEDIASI KOMITMEN ORGANISASIONAL
Abstract
Penelitian ini berlandaskan pada hasil observasi awal yang menginformasikan beberapa insiden keselamatan pasien dan juga beberapa komplain terkait kualitas pelayanan di instalasi rawat inap pada tahun 2023. Tujuan penelitian ini adalah untuk mengungkap secara empiris pengaruh kualitas kehidupan kerja, orientasi tim dan komitmen organisasional terhadap sikap altruisme, pengaruh kualitas kehidupan kerja terhadap komitmen organisasional, pengaruh orientasi tim terhadap komitmen organisasional, pengaruh kualitas kehidupan kerja terhadap sikap altruisme, pengaruh orientasi tim terhadap sikap altruisme, peran komitmen organisasional memediasi pengaruh kualitas kehidupan kerja terhadap sikap altruisme, dan peran komitmen organisasional memediasi pengaruh orientasi tim terhadap sikap altruisme. Jenis penelitian termasuk dalam penelitian kuantitatif dengan desain kausalitas. Populasi yang digunakan adalah perawat rawat inap dengan teknik sampling menggunakan purposive sampling. Teknik pengumpulan data menggunakan kuesioner dan metode analisis data dalam penelitian ini menggunakan analisis three box method, metode Structural Equation Model (SEM), dan analisis jalur menggunakan SPSS sebagai pembanding. Hasil penelitian menunjukan bahwa secara simultan dan parsial kualitas kehidupan kerja, orientasi tim dan komitmen organisasional berpengaruh terhadap sikap altruisme. Kualitas kehidupan kerja berpengaruh terhadap komitmen organisasional, sedangkan orientasi tim tidak berpengaruh terhadap komitmen organisasional. Komitmen organisasional tidak memediasi hubungan kualitas kehidupan kerja dan orientasi tim terhadap sikap altruisme. Orientasi tim merupakan variabel dominan dalam pengaruh terhadap sikap altruisme. Sehingga diketahui bahwa sikap altruisme sebagai faktor yang diperlukan dalam hasil kerja tim perawat dapat ditingkatkan melalui upaya peningkatan kualitas kehidupan kerja, orientasi tim dan komitmen organisasional. Pada rumah sakit ini, kualitas kehidupan kerja dan orientasi tim mampu secara langsung berpengaruh terhadap sikap altruisme, tanpa dimediasi oleh komitmen organisasional.
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