Analysis Of The Effect Of Time Management, Budget Management, And Employee Skill Through Quality Project As Mediation Variables To Improve Customer Satisfaction In Luxury Residential Interior Design
Abstract
The purpose of this thesis is to determine the effect of time management, budget management, and employee skills on project quality and customer satisfaction in luxury residential interior design projects. This research was conducted on Arandy Mega Construction (AMC) customers with a population of 55 customers. The research design used quantitative research with a causal research type. Sampling used saturation sampling, which involved the entire population as a research sample. Data collection used questionnaires and data analysis was carried out using SEM PLS analysis. The results of the instrumental test show that each statement representing the research variables in the questionnaire is a valid and reliable statement. The results of the hypothesis test with SEM PLS explain that time management, budget management, and employee skills had a significant positive effect on project quality. The results of the study also showed that project quality had a partial mediation role on the effect of budget management on customer satisfaction, but had a full mediation role on the effect of time management and employee skills on customer satisfaction.
Downloads
Copyright (c) 2025 Calvin Arandy Gunardi, Damelina Basauli Tambunan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in the EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis agrees to the following terms:
Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
Submission of a manuscript implies that the submitted work has not been published before (except as part of a thesis or report, or abstract); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors. If and when the manuscript is accepted for publication, the author(s) still hold the copyright and retain publishing rights without restrictions. For the new invention, authors are suggested to manage its patent before published. The license type is CC-BY-SA 4.0.
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
