Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Dinas Kependudukan Dan Pencatatan Sipil (Dukcapil) Kabupaten Seluma

Authors

  • Kamelia Astuty Universitas Dehasen Bengkulu
  • Risna Purnama Sari
  • Kimas Kurniawan

DOI:

https://doi.org/10.37676/ekombis.v11i2.3823

Keywords:

Service quality, Satisfaction, Department of Population and Civil Registration

Abstract

The purpose of this study was to determine the effect of tangible, reliability, responsiveness, assurance and empathy of service quality to consumer satisfaction of Dinas DUKCAPIL Seluma. The sampling technique in this study using purposive sampling techniques and data collection is done by distributing questionnaires to the respondents. The questionaires were distributed to the 100 respondent of Dinas DUKCAPIL Seluma. The analysis tool used is multiple linear regression using SPSS 16. Hypothesis testing using the T test. Result shows that partially,  tangible,  reliability,  responsiveness,  assurance and empathy variables has significant effect on consumer satisfaction  of Dinas DUKCAPIL Seluma. Based on the analysis of known coefficient of determination value of Adjusted R Square is   0.477, this means 47,7% variable consumer satisfaction is influenced by variables service quality.

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Published

2023-07-27

How to Cite

Astuty, K., Sari, R. P., & Kurniawan, K. (2023). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Dinas Kependudukan Dan Pencatatan Sipil (Dukcapil) Kabupaten Seluma. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, 11(2), 1107–1112. https://doi.org/10.37676/ekombis.v11i2.3823

Issue

Vol. 11 No. 2 (2023)

Section

Articles

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