Advance Meter Infrastructure (AMI) Users Behaviour And Electricity Performance Predictive Model: An Implementation Of AMI Program Review In Indonesia
Abstract
The advancements of electricity metering in Indonesia have remained the focus by PT Perusahaan Listrik Negara (PLN) in distributing electricity. The Advanced Metering Infrastructure (AMI) initiative started in 2020 aimed to enhance service quality, reduce non-technical losses, and support the integration of renewable energy sources. The AMI implementation still considered to have many challenges considering its high implementation cost, uneven distribution of communication networks, and customer acceptance to the technology in Indonesia. The research aimed to develop the predictive model to identify critical parameters for AMI implementation success based on customer behaviour analysis. The success presented by the customer satisfaction level were found to have low correlation with the electricity and technical performance variables. Identified critical parameters were AMI implementation period, comfort features, AMI ease of use, and troubleshooting responses, which directly related to the customers. An internal performance monitoring is recommended to enhance services provided by PLN with predictive and active troubleshooting responses. The stage of socialization and education in both before and after AMI implementation are found to be critical to get the customer experience and satisfaction review to achieve its targeted impact.
Downloads
Copyright (c) 2025 Fitri Fitri, Manahan Siallagan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in the EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis agrees to the following terms:
Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
Submission of a manuscript implies that the submitted work has not been published before (except as part of a thesis or report, or abstract); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors. If and when the manuscript is accepted for publication, the author(s) still hold the copyright and retain publishing rights without restrictions. For the new invention, authors are suggested to manage its patent before published. The license type is CC-BY-SA 4.0.
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
