Service Quality As A Mediating Variable Of The Influence Of Digital Marketing Variables On Customer Satisfaction

  • Brina Mariana Student of Management Science Doctoral Program of Universitas Komputer Indonesia, Bandung, Indonesia
  • M. Yani Syafei Lecturer of Management Science Doctoral Program of Universitas Komputer Indonesia, Bandung, Indonesia
  • Umi Narimawati Lecturer of Management Science Doctoral Program of Universitas Komputer Indonesia, Bandung, Indonesia
Keywords: Digital Marketing, Customer Satisfaction, Service Quality

Abstract

This research is a quantitative study with an explanatory approach, namely an approach that uses a number of previous studies as the main material for analyzing each hypothesis formulated in this article. The data used in this article is primary data that researchers obtained from interviews with Indomaret employees spread throughout Indonesia digitally. The data obtained were analyzed using the smart PLS 4.0 analysis tool.

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Published
2025-03-13
How to Cite
Mariana, B., Syafei, M. Y., & Narimawati, U. (2025). Service Quality As A Mediating Variable Of The Influence Of Digital Marketing Variables On Customer Satisfaction. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, 13(2), 1095–1104. https://doi.org/10.37676/ekombis.v13i2.7701
Section
Articles