Karakteristik Pengguna Mobile Banking di Kota Bengkulu

  • Septi Handayani Departement of Development Economics of Faculty of Economics and Business, Universitas Bengkulu
  • Merri Anitasari FEB Unib
Keywords: Mobile Banking, Demographic Characteristics, Sosial Characteristics, Economic Characteristics, Cultural Characteristics, Use Of Mobile Banking Services

Abstract

The aims of this research is to analyze demographic characteristics, social characteristics, economic characteristics, and cultural characteristics mobile banking users at Bengkulu. This study uses a questionnaire as an instrument to take sample of 100 respondents who use mobile banking services at Bengkulu. The sampling method used is accidental sampling. The analytical method used in this study is qualitative descriptive analysis and crosstab analysis. The results of the study indicate that, respondents were dominated by women who worked as civil servants. Using mobile banking services can help simplify their work in banking transaction. They used the mobile banking service for 3 years, meaning that mobile bankig service users in this study have long interacted with mobile banking service.

Downloads

Download data is not yet available.

References

Alafeef, dkk. (2012). The Influence Of Demographic Factors And User Interface On Mobile
Banking Adoption. Jounal of Applied Sciences, 12 (20): 20-25.
Arikunto. (2011). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Ashari, dkk. (2017). Analisis Deskriptif dan Tabulasi Silang Pada Instrument Online Shop di Instagram (Studi Kasus 6 Universitas di Kota Surabaya). Jounal Sains dan Seni ITS, 06 (1): D12-18.
Ayman, Alkhaldi. (2018). Customer's Intention To Adopt Mobile Banking Services: The Moderating Influence Of Demographic Factors. International Journal of Innovation and Tecnology Management, 10 (1): 240-255.
Davis, F.D. (1989). Perceived Usefulness, Perceived Ease Of Use, And User Acceptance Of Information Technology MIS Quarterly. Journal Computer and Information Systems, 13 (5): 319-339.
Dona, Made & Wahyu Aristana. (2015). Analisis Faktor –Faktor Yang Mempengaruhi Resistensi Terhadap Layanan Mobile Banking. Skripsi Fakultas Ekonomi Universitas Gadjah Mada. Yogyakarta. Tidak di Publikasikan. Diakses pada, https://etd.repository.ugm.ac.id hari Jumat, 1 Maret 2019 jam 17.40.
Ellen, Theresia Sihotang. (2016). Faktor Penentu Yang Mempengaruhi Penggunaan Layanan Internet Banking. Journal Ekonomi Manajemen, 13 (1): 25-28.Febriana,
Trisna. (2005). Studi Penerapan Inovasi Teknologi Informasi Dengan MetodeTecnology Watch And Competitive Interligent (TC-WI), ComTech 5 (1): 350-360.
Karjaluoto. (2002). Electronic banking in Finland: Costumer beliefs and reactions a new delivery channel. Jurnal of Financial Service Marketing, 6 (4) 346-361.
Latumaerissa, Jullius R. (2017). Bank Dan Lembaga Keuangan lain Teori Dan Kebijakan. Jakarta: Mitra Wacana Media.
Lohse, G.L., S Bellman & E.J Jhonshon. (2000). Consumer Buying Behavior On The Internet.Findings From Panel Data. Journal of Interactive Marketing, 14 (1):53-66.
MEF. (2018). https://www.dailysocial.id/post/mobile-banking-indonesia%.
Morrisan. (2015). Metode Penelitian Survey. Jakarta: Prenada Media Group.
Muhtar, dkk. (2012). Pengaruh Resistance Barriers Dan Faktor Demografi Terhadap Resistensi Inovasi Mobile Banking Di Kota Mataram. Jounal Magister Management Universitas Mataram, 15 (1): 25-48.
Otoritas Jasa Keuangan (OJK). (2015). Bijak Ber-electronic Banking https://www.ojk.go.id.
Prathama, dkk. (2004). Teori Ekonomi Mikro Suatu Pengantar Jakarta: LPFE-UI.
Riswandi, Budi Agus. (2005). Aspek Hukum Internet Banking. Jakarta: Raja Grafindo Persada.
Sudarman, Ari. (2004). Teori Ekonomi Mikro. Yogyakarta: BPFE-Yogyakarta.
Sugiarto, dkk. (2007). Ekonomi Mikro (Sebuah Kajian Komperenshif). Jakarta: GramediaPustaka Utama.
Sugiyono. (2009). Metode Penelitian Bisnis: Pendekatan Kuantitatif, Kualitatif, Dan R&D.Bandung: Alfabeta.
Sulaiman, A Ni Jaafar & S Mohezar.(2007). An Overview Of Mobile Banking AdoptionAmong The Urban Communit. Int Journal Mobile Communnications, 5 (2): 157-168.
Supangat, Andi. (2010). Statistik Dalam Kajian Deskriptif, Inferensi, Dan Non Parametric.Jakarta: Kencana Prenada Media Group.
Wiryani. (2015). Karakteristik` Pengguna Mobile Banking Di Indonesia. Skripsi Fakultas Ekonomi Universitas Atma Jaya. Yogyakarta. Tidak dipublikasikan. Diakses pada, https://www.uajy.ac.id/ hari Rabu, 27 Februari 2019 jam 19.02.
Published
2022-04-06
How to Cite
Handayani, S., & Anitasari, M. (2022). Karakteristik Pengguna Mobile Banking di Kota Bengkulu. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, 10(S1), 353–366. https://doi.org/10.37676/ekombis.v10iS1.2002