The Effect of Internal Communication and Workload on Employee Performance at PT Bali Kharisma Persada’s Palembang Branch
Abstract
This study aims to determine the effect of Internal Communication and Workload on Employee Performance at PT. Bali Kharisma Persada Palembang Branch, both partially and simultaneously. PT. Bali Kharisma Persada Palembang Branch is a maintenance partner for Telkomsel's Base Transceiver Station (BTS) towers, operating across a wide working area covering Palembang, Banyuasin, and Musi Banyuasin, making effective internal communication and proportional workload management critical to operational success. This study used a quantitative associative approach with a saturated sampling technique involving all 68 employees as respondents. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression with SPSS. The results show that Internal Communication has a positive and significant partial effect on Employee Performance (t-value 7.525 > t-table 1.997; significance <0.001), and so does Workload (t-value 3.578 > t-table 1.997; significance <0.001). Simultaneously, both variables have a positive and significant effect on Employee Performance, with an F-value of 257.329 > F-table 3.14 (significance <0.001). The coefficient of determination (R²) of 0.888 indicates that Internal Communication and Workload explain 88.8% of the variation in Employee Performance, while the remaining 11.2% is explained by other factors outside this study. The resulting regression equation is Y = -0.498 + 0.413X1 + 0.350X2. These findings indicate that improving the quality of internal communication and managing workload proportionally can continuously drive improvements in employee performance.
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