Complaints and Appeals

FAIR PROCESS • ACCOUNTABILITY • EDITORIAL INDEPENDENCE
Complaints and Appeals
Jurnal Fokus Manajemen
Jurnal Fokus Manajemen provides a transparent mechanism for authors, reviewers, readers, and other parties to raise concerns regarding editorial processes, publication ethics, published content, or journal administration.
1. Complaints

Complaints may concern editorial conduct, peer-review procedures, publication ethics, conflicts of interest, corrections, authorship disputes, published material, or other aspects of journal management.

Complaints should clearly identify the article or submission involved, describe the concern, and provide relevant supporting information where available.

2. Appeals Against Editorial Decisions

Authors may appeal an editorial decision when they believe that a significant factual, procedural, or academic error affected the decision. An appeal should provide a clear scholarly justification and should not merely express disagreement with reviewer comments or the editorial outcome.

3. Independent Handling
Whenever reasonably possible, a complaint or appeal involving a particular editor should be considered by another editor or responsible journal authority who is not directly involved in the matter.
4. Review Process

The journal will assess the available documentation, editorial history, peer-review information, relevant policies, and any response from involved parties before reaching an outcome. Additional expert advice may be sought where necessary.

5. Possible Outcomes
  • confirmation of the original editorial decision;
  • reconsideration of the manuscript;
  • additional independent review;
  • correction of administrative or factual errors;
  • publication of a correction or other post-publication action; or
  • other appropriate action based on the evidence.
6. Good-Faith Protection

Good-faith complaints and appeals will be considered respectfully and should not result in retaliation. Deliberately false, abusive, threatening, or harassing communications may be handled appropriately by the journal.

Editorial Independence: Complaints and appeals are evaluated on their merits and are independent of Article Processing Charges or other financial considerations.