Analisis Inovasi Pelayanan Publik Berbasis Digital Di Dinas Komunikasi Dan Informatika Di Maluku

  • Mesra Rita Murni Gea Program Studi Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu politik, Universitas Pattimura
  • Muhamad A. Rahawarin Universitas Pattimura
  • Ivonny Y Universitas Pattimura
Keywords: Innovation, E-Government

Abstract

The research aims to determine Digital-Based Public Service Innovations in the Communication and Informatics Office in Maluku. The data analysis used to answer the problems in this study is a qualitative descriptive analysis. Qualitative analysis with a descriptive approach. These results indicate that the Maluku government has utilized the E-government service through a website in by the communication and informatics service, namely the Maluku SIMANTAP Online E-PPID Service. E-gov services really need critical factors to ensure the success of an innovation, including; Supporting factors for the implementation of e-government-based public service innovations are: Facilities and infrastructure that support electronic-based services, positive community response by welcoming electronic-based services, support from the local government, and the leaders themselves who support application program innovations, sources Human Resources (HR). While the inhibiting factor experienced during the implementation of this e-government-based service innovation was the 'budget'.

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Published
2023-06-21
How to Cite
Murni Gea, M., Rahawarin, M., & Y, I. (2023). Analisis Inovasi Pelayanan Publik Berbasis Digital Di Dinas Komunikasi Dan Informatika Di Maluku. Professional: Jurnal Komunikasi Dan Administrasi Publik, 10(1), 121–126. https://doi.org/10.37676/professional.v10i1.3732
Section
Articles