Penerapan Standar Operasional Prosedur (SOP) Dalam Pengurusan E-KTP Untuk Mewujudkan Good Governance Di Kantor Camat Medan Amplas Kota Medan

Abstract

The purpose of the study was to find out the portrait of the SOP on the management of E-KTP from the aspects of  transparency, accountability, and the rule of law at the Medan Amplas Sub-District  Office, Medan City. This study uses descriptive qualitative research methods with primary and secondary data collection techniques. The results showed that the SOP for the management of E-KTP at the Medan Amplas sub-district office was not optimal in providing services to the community. This is evidenced by the complaints from the publik regarding the procedure and time for completing the E-KTP and the unsatisfactory attitude of the employees.