Profesionalitas Aparatur Sipil Negara Dalam Mewujudkan Good Governance: Studi pada Kantor Camat Lubuklinggau Selatan II Kota Lubuklinggau Provinsi Sumatera Selatan

Abstract

This study examines the professionalism of State Civil Apparatus (ASN) in promoting good governance at the District Office of South Lubuklinggau II. The research focuses on responsiveness, innovation, and creativity in public service delivery. A qualitative phenomenological approach was employed. Informants consisted of district leaders, section heads, staff, and community members. Data were collected through observation, interviews, and documentation analysis. The findings indicate that responsiveness and creativity have improved significantly, while innovation and transparency in digital-based services still require systematic strengthening. This study recommends digital transformation strategies and capacity building for ASN.