Evaluasi Efektivitas Sistem Akademik Menggunakan Model Servqual Untuk Meningkatkan Kualitas Layanan
Abstract
Academic Information System is a computer-based system built with the hope of academic interests which aims to increase the quality of academic services, performance and human resources, as well as the resulting competitiveness. The Academic information system makes it easy for students to access important information related to the University such as course lists, grades, administration, academic calendars, information about each department and others. With the development of information systems in the academic field, it is also necessary to test information systems to find out whether the development and objectives of the information system are as expected. The purpose of this research is to determine the level of student satisfaction with the quality of academic information system services (SIKAMU) using The ServQual method provides recommendations for which variables need improvement in improving the quality of SIKAMU academic information system services. The research method used in this research is e-service quality or what is called e-servqual. From the research results, it was found that the gap or gap between expectations and reality is not too big, which means that the quality of the academic information system in the SIKAMU application is good, only a few small aspects need to be improved. Furthermore, from the aspect of student satisfaction, it can be concluded that Bengkulu Muhammadiyah University students are satisfied with the services provided by the SIKAMU information system. With an average overall rating of 80% (satisfied). This means that students' expectations regarding the five dimensions of service have been fulfilled even though they are not very in line with what students expected
Downloads
References
L. Reza, S. Sunardi, and H. Herman, “Penilaian Sistem Informasi Akademik Dengan Metode Technology Acceptance Model,” Fountain Informatics J., vol. 7, no. 1, p. 31, 2021, doi: 10.21111/fij.v7i1.6393.
S. Wulandika, S. R. Andani, and W. Saputra, “Perancangan Sistem Informasi Data Evaluasi Kinerja Akademik Dosen Pada AMIK Tunas Bangsa Pematangsiantar,” … Komput. Sains …, pp. 228–231, 2020, [Online]. Available: http://prosiding.seminar-id.com/index.php/sainteks/article/view/437%0Ahttps://prosiding.seminar-id.com/index.php/sainteks/article/download/437/430
D. Diana, “Penerapan Metode E-Servqual Untuk Evaluasi Kualitas Layanan Sistem Informasi,” J. Ilm. Matrik, vol. 17, no. 1, pp. 43–52, 2015.
A. Saputra and D. Kurniadi, “Analisis Kepuasan Pengguna Sistem Informasi E-Campus Di Iain Bukittinggi Menggunakan Metode Eucs,” Voteteknika (Vocational Tek. Elektron. dan Inform., vol. 7, no. 3, p. 58, 2019, doi: 10.24036/voteteknika.v7i3.105157.
T. A. Yoga Siswa and N. A. Verdikha, “Komparasi Metode E-Servqual Dan Eucs Untuk Menganalisis Tingkat Kepuasan Dosen Dalam Perkuliahan Online Pada Masa Pandemi Covid-19 Berbasis Lms Di Umkt,” J. Ilm. Matrik, vol. 23, no. 3, pp. 239–250, 2021, doi: 10.33557/jurnalmatrik.v23i3.1525.
Y. Prananda, D. R. Lucitasari, and M. S. Abdul Khannan, “Penerapan Metode Service Quality (Servqual) Untuk Peningkatan Kualitas Pelayanan Pelanggan,” Opsi, vol. 12, no. 1, p. 1, 2019, doi: 10.31315/opsi.v12i1.2827.
A. Anwarudin, A. Fadlil, and A. Yudhana, “Analisis Kualitas Layanan Sistem Infomasi Akademik SIMAK dengan Pendekatan e-Servqual Gap,” vol. 5, no. 1, pp. 85–96.
M. Rahmawita, Y. Kartika, P. Studi, S. Informasi, and F. Sains, “ANALISIS KUALITAS LAYANAN PORTAL AKADEMIK TERHADAP KEPUASAN MAHASISWA MENGGUNAKAN METODE E-SERVQUAL,” vol. 7, no. 2, pp. 145–151, 2021.
S. Rubayati and S. Informasi, “Analisis kualitas layanan e-commerce hni.id terhadap kepuasan pengguna menggunakan e-servqual 1,” vol. 6, no. 2, pp. 205–212, 2020.
F. S. Quality, “Analisis Layanan Sistem Informasi Akademik Perguruan Tinggi Berbasiskan Fuzzy Service Quality on Fuzzy Service Quality ),” vol. 9, no. 3, pp. 225–232, 2020.
Y. Septiani, E. Arribe, and R. Diansyah, “( Studi Kasus : Mahasiswa Universitas Abdurrab Pekanbaru ),” vol. 3, no. 1, pp. 131–143, 2020.
M. Metode, E. D. Kano, S. Zainah, M. L. Hamzah, N. E. Rozanda, and F. N. Salisah, “Analisis Kualitas Layanan E-Commerce Shopee,” vol. 10, no. 2, pp. 316–328, 2023.
N. Luh, A. Kartika, Y. Sarja, S. B. Jalan, and R. Puputan, “Pengukuran Kepuasan Pengguna Sistem Informasi Dosen Menggunakan Metode Servqual,” pp. 19–25, 2019.
A. A. S. Maharani, I. P. A. Swastika, and N. L. P. N. S. P. Astawa, “Analisis Kualitas Pelayanan Elektronik (E-SERVQUAL): Berfokus pada Website ZuBlu,” Kumpul. Artik. Mhs. Pendidik. Tek. Inform., vol. 12, no. 1, pp. 86–94, 2023, [Online]. Available: https://www.zubludiving.com/
M. Juansen and S. Simatupang, “Integrasi Mesin Absensi dan Pusher Notification pada Sistem Informasi Akademik Sekolah Untuk Monitoring Absensi Real-Time,” J. Comput. Syst. Informatics, vol. 4, no. 4, pp. 1028–1035, 2023, doi: 10.47065/josyc.v4i4.3840.
Azwar, “Analisis Kualitas Layanan Sistem Manajemen Aparatur Responsif Terpadu (SMART) Menggunakan Metode Servqual (Studi Kasus : Kantor Dinas Perumahan , Kawasan Permukiman dan Pertanahan),” Comput. Technol. Its Appl., vol. 1, no. 1, pp. 1–5, 2019, [Online]. Available: https://ejurnal.umri.ac.id/index.php/CTIA/article/view/1812
S. M. Regonang, P. L. Alfansi, and S. E. Putri, “Manager Review,” pp. 13–15, 2020.
G. Unugha and C. Menggunakan, “Analisis kualitas layanan online public access catalog (opac) terhadap kepuasan pengguna di universitas nahdlatul ulama al ghazali (unugha) cilacap menggunakan metode e-servqual,” vol. 1, no. 1, pp. 1–7.
R. Heni Anggit Tanisri and I. Istiqomah, “Analisis Kualitas Pelayanan Menggunakan Metode Servqual Untuk Meningkatkan Kepuasan Pelanggan Di Pt Jalur Nugraha Ekakurir Kranji,” Ind. Inov. J. Tek. Ind., vol. 13, no. 1, pp. 39–44, 2023, doi: 10.36040/industri.v13i1.5252.
S. Firdha, A. Putri, N. Marlena, F. Ekonomika, and U. Negeri, “Pengaruh e-service quality dan e-trust terhadap kepuasan konsumen The effect of e-service quality and e-trust on shopeepay user consumer satisfaction,” vol. 23, no. 3, pp. 463–474, 2021.
Copyright (c) 2024 Jerry Wahyu Hidayat; Monsya Juansen, Kirman Kirman, Surya Ade Saputera
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in Jurnal Media Infotama agrees to the following terms:The author holds the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-Share Alike 4.0 License which allows others to share the work with acknowledgment of the work's authorship and initial publication in this journal.Submission of a manuscript implies that the submitted work has not been previously published (except as part of a thesis or report, or abstract); that it is not being considered for publication elsewhere; that its publication has been approved by all co-authors. If and when a manuscript is accepted for publication, the author retains the copyright and retains the publishing rights without limitation.
For new inventions, authors are advised to administer the patent before publication. The license type is CC-BY-SA 4.0.
MEDIA INFORMATION REVIEW: Journal of the Faculty of Computer Science is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.You are free to:Share
— copy and redistribute material in any medium or formatAdapt
— remix, modify and develop materialfor any purpose, even commercial.
The licensor cannot revoke this freedom as long as you follow the license terms
.png)
