Fijai Dea Sandika PENERAPAN METODE COMPOSITE PERFORMANCE INDEX DALAM SISTEM PENDUKUNG KEPUTUSAN TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN RUMAH SAKIT ASSYIFA KOTA MANNA BENGKULU SELATA
Abstract
ABSTRAK
The hospital is a comprehensive form of health service organization, as well as a public health referral center. Hospitals are required to provide health services that meet optimal service standards. Hospitals as agents of change are expected to provide excellent service to patients. To resolve the large number of public complaints regarding satisfaction with Assyifa Hospital, Manna City, South Bengkulu Regency, it is necessary to build a decision support system in improving services, so a Composite Performance Index method is needed, which is to find the most appropriate priority choices for community satisfaction using weighting. The Composite Performance Index method is used to solve various problems such as complaints, decision making, evaluation, and so on. There are four criteria in assessing hospital services, namely service procedures, information delivery, fairness of medical treatment, and comfort.
Keywords: Decision support system, Composite Performance Index, visual basic net
Downloads
References
Ali Blazing, (2018). Pemmagraman Windows dengan Visual Basic Net. Yogatkarta:
Penerbit Andi office
Devi Yendrianof, et,al (2022:79). ‘Analisis dan Perancangan Sistem Informasi. Penerbit Yayasan Kita Menulis’
Fathoroni, (2020). Teori Pembuatan Keputusan. Penerbit Grasindo
Irwandy (2019). Efisiensi dan Produktifita Rumah Sakit Teori dan Aplikasi Pengukuran Dengan Pendekatan Data Envelopment Analsis. Penerbit CV. Social politic Genius (SIGN)
Jogianto (2017). Sistem Informasi Bisnis. Yayasan Kita Menulis.
Komalasari et al, (2021), Rancang bangun aplikasi imventory berbaris Web dengan menggunakan model MVC" Jakarta Guepedia
Lita, (2018). Sistem Pendukung Kepuasan teori dan Implementasi. Penerbit Deepublish publizer CV Budi Utama Yoyyakarta.
Muhammad Yusron Reza,dkk (2021:23)." Merancang Database Menggunatan Microsoft", Penerbit Guepedia
Nashar (2018). Pengenalan Sistem Pendukung Keputusan. Penerbit Yayasan Kita Menulis
Simangunsong dan Sinaga (2019) Sistem Pendukung Keputusan Dengan Metode Waspas, Copras dan Edas menentukan judul skripsi mahasiswa. Yayasan Kita Menulis.
Umar.(2018). Sistem pendukung keputusan model dan dukungan. Penerbit Media Sains Indonesia.
Winnie Septiani (2021). Analisis Keputusan Teori dan Implementasi. Penerbit Nas Media Indonesia.
Copyright (c) 2024 Fijai Dea Sandika; Siswanto Siswanto, Reno Supardi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in Jurnal Media Infotama agrees to the following terms:The author holds the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-Share Alike 4.0 License which allows others to share the work with acknowledgment of the work's authorship and initial publication in this journal.Submission of a manuscript implies that the submitted work has not been previously published (except as part of a thesis or report, or abstract); that it is not being considered for publication elsewhere; that its publication has been approved by all co-authors. If and when a manuscript is accepted for publication, the author retains the copyright and retains the publishing rights without limitation.
For new inventions, authors are advised to administer the patent before publication. The license type is CC-BY-SA 4.0.
MEDIA INFORMATION REVIEW: Journal of the Faculty of Computer Science is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.You are free to:Share
— copy and redistribute material in any medium or formatAdapt
— remix, modify and develop materialfor any purpose, even commercial.
The licensor cannot revoke this freedom as long as you follow the license terms
.png)
