Work Motivation of Medical Records Personnel Based on Maslow’s Hierarchy of Needs

Abstract

 Work motivation is an important factor influencing the performance and service quality of Medical Records and Health Information personnel in hospitals. However, not all need factors that shape work motivation are comprehensively understood in the context of the medical records unit. This study aims to identify the factors influencing the work motivation of Medical Records and Health Information personnel at the Medical Records Installation of Hospital X based on the hierarchy of needs.  The study employed a qualitative approach through in-depth interviews with medical records staff.  The results indicate that all levels of needs are interrelated in shaping work motivation. Safety needs are fulfilled through clear work procedures and senior guidance, creating a sense of security in the workplace. Social and safety needs were identified as the most dominant factors influencing daily work motivation.  Comprehensive fulfillment of needs plays an important role in sustaining the motivation and performance of medical records personnel