Harsasi, M., M. Muzammil, and F. Iriani. “Critical Dimensions Of Service Satisfaction In Virtual Environments: An Importance-Performance Analysis”. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, Vol. 14, no. 1, Jan. 2026, pp. 359–368, doi:10.37676/ekombis.v14i1.8884.