Rosyada, A., and A. Hartono. “The Influence Of Perceived Convenience On AI-Enabled Customer Experience In Shopee’s Chatbot With Perceived Sacrifice, Trust, And Customer Loyalty As Mediating Variables”. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, Vol. 13, no. 4, Sept. 2025, pp. 3315–3326, doi:10.37676/ekombis.v13i4.8110.